Live Chat Support

The quickest way to get in touch with the VivatBet team is through the live chat feature right on the website. When you open the site, a chat bubble usually pops up in the bottom right corner. Click it, and you’re instantly connected with a support agent. The service runs 24 hours a day, seven days a week, so whether it’s early morning or late at night, someone is always there to help. The agents speak both Serbian and English fluently, and they handle everything from account questions to deposit issues in a matter of minutes. There is no need to wait for an email reply or stay on hold – just type your message and you’ll get a response in real time.

Email Correspondence

If your question is more detailed or you prefer to write everything down, email is another reliable option. VivatBet has a dedicated support email address listed on the contact page: [email protected]. When you send an email, try to include your username and a brief description of the issue so the team can look into it faster. Generally, you can expect a reply within a few hours during business hours, but even outside of them, the team checks the inbox regularly. For account verification documents or requests that require attachments, email is the best channel because you can send files directly. Make sure to check your spam folder if you don’t see a response within 24 hours.

Telephone Assistance

Some matters just need a human voice, and VivatBet offers phone support as well. The official telephone number is listed on the website, and it connects you to the customer service department in Serbia. Calls are answered in Serbian and English, and the support team is available from morning until late evening. The exact hours are usually displayed on the contact page, but as a rule of thumb, calling during the afternoon gives you the shortest wait time. If you’re outside of Serbia, standard international rates apply, so keep that in mind before dialing. Phone support is particularly useful for urgent issues like blocked accounts or payment problems that need immediate attention.

Social Media Channels

VivatBet maintains an active presence on major social media platforms, and these channels also serve as contact points. You can find them on Facebook, Instagram, and Twitter under the handle @vivatbet. While these accounts are mainly used for posting the latest bonuses, game releases, and promotional news, you can also send a direct message with your question. The social media team replies to private messages, though the response time may be a little longer than live chat or phone because they handle many comments and messages each day. A good tip is to tag them in a public post only if you have a general question – for anything involving your personal account, stick to private messages to protect your privacy.

Physical Address and Office Location

For official correspondence or if you need to send documents by postal mail, VivatBet has a registered office address. It is located in Belgrade, Serbia, and the full street address can be found in the “Contact” section of the website. This address is also used for licensing and regulatory purposes. Keep in mind that the physical office does not serve as a walk‑in customer service center; you cannot simply show up and expect to speak with a representative. All in‑person visits must be scheduled in advance, and it is better to use the phone or email for day‑to‑day inquiries. However, if you need to send something by courier, make sure to include your account number in the package so the team can link it to your profile.

Additional Contact Methods

Beyond the standard channels, VivatBet sometimes offers a callback request form on the website. You fill in your phone number and a preferred time, and a support agent calls you back. This feature is not always displayed, but it appears during peak hours when live chat queues are long. Also, the website’s FAQ section is worth checking before contacting support – many common questions about deposits, withdrawals, and bonuses are answered there. If you use the contact form on the site (available under “Kontakt”), your message is routed to the same team that handles emails, so it works just as well. No matter which method you choose, the VivatBet customer service team aims to resolve your issue quickly and professionally, with a focus on keeping your experience smooth and enjoyable.